Terms & Conditions

1. Introduction

Welcome to HagDos. These Terms & Conditions (“Terms”) govern your access to and use of all websites, platforms, and services operated under the HagDos brand (“HagDos,” “we,” “our,” or “us”).

By accessing, browsing, or using any HagDos website or service, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must discontinue use of our websites and services.

2. About HagDos Group

HagDos is a multi-sector services and consulting group operating under a unified brand structure. Our business sectors include, but are not limited to:

• HagDos | IT Consulting & Services
• HagDos | PF Services & Consulting
• HagDos | Career Trainings & Skill Development
• HagDos | Loan & Financial Services
• HagDos | e-Services India (Government & Compliance Services)

All services provided under these sectors are governed by the same Terms & Conditions unless explicitly stated otherwise.

3. Websites Covered

These Terms apply to all HagDos-owned and managed websites, including:

• https://www.hagdos.com/
• https://epfonline.hagdos.com/
• https://wecancommunication.hagdos.com/
• https://trainings.hagdos.com/
• https://loan.hagdos.com/
• https://services.hagdos.com/
• https://eservices.hagdos.com/
• https://www.careers.hagdos.com/

The website services.hagdos.com serves as a central informational platform for all HagDos services.

4. Eligibility

By using HagDos services, you confirm that:

• You are legally capable of entering into a binding agreement under Indian law
• The information you provide is accurate, complete, and up to date
• You are using the services for lawful purposes only

5. Scope of Services

Service delivery timelines may vary depending on:

• Accuracy of information provided by the user
• Government or third-party processing timelines
• Regulatory requirements

6. User Responsibilities

Users agree to:

• Provide true, accurate, and complete information
• Submit valid and authentic documents only
• Cooperate during verification and processing
• Use HagDos platforms only for lawful purposes

HagDos reserves the right to suspend or reject services if false, misleading, or incomplete information is provided.

7. Documents & Sensitive Information

Certain services require submission of sensitive personal or business documents, including but not limited to:

• Aadhaar, PAN, and identity proofs
• Company registration documents
• Financial or compliance-related information

By submitting documents, users confirm they have lawful authority to share such information. HagDos handles all documents in accordance with its Privacy Policy.

8. Payments & Fees

• Service fees, if applicable, will be communicated clearly before service initiation
• Fees once paid are non-refundable unless explicitly stated otherwise in writing
• HagDos reserves the right to revise service charges at any time

Government fees, third-party charges, or statutory fees are separate from HagDos service charges.

9. No Guarantee of Approval

10. Communication

By using our services, users consent to receive:

• Emails related to services, updates, or new offerings
• Calls or WhatsApp messages from authorized HagDos representatives for service-related discussions

Users may opt out of promotional communications at any time.

11. Intellectual Property Rights

All content on HagDos websites—including text, graphics, logos, designs, software, and materials—is the exclusive property of HagDos and protected under applicable intellectual property laws.

Unauthorized copying, reproduction, distribution, or misuse is strictly prohibited.

12. Limitation of Liability

To the maximum extent permitted by law:

• HagDos shall not be liable for indirect, incidental, or consequential damages
• HagDos is not responsible for delays caused by government bodies or third parties
• Users agree to use services at their own risk

13. Third-Party Links & Services

HagDos websites may contain links to third-party websites. HagDos has no control over and assumes no responsibility for third-party content, policies, or practices.

14. Suspension & Termination

HagDos reserves the right to suspend or terminate access to services without notice if:

• These Terms are violated
• Fraudulent or unlawful activity is suspected
• Regulatory or legal obligations require action

15. Indemnification

Users agree to indemnify and hold harmless HagDos, its directors, employees, and partners from any claims, damages, losses, or expenses arising from misuse of services or violation of these Terms.

16. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in India.

17. Amendments

HagDos may update or modify these Terms & Conditions at any time. Continued use of services after changes constitutes acceptance of the revised Terms.

18. Contact Information

For questions regarding these Terms & Conditions, users may contact HagDos through official contact details provided below.

19. Acceptance of Terms

By accessing or using any HagDos website or service, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy (“Policy”) governs all payments, cancellations, and refund requests made for services provided by HagDos (“HagDos,” “we,” “our,” or “us”). This Policy applies uniformly across all HagDos business sectors and all websites operated under the HagDos brand.

By making any payment or availing any service from HagDos, you confirm that you have read, understood, and agreed to this Policy.

2. Services Covered

This Policy applies to all services offered under the HagDos group, including but not limited to:

• HagDos | IT Consulting & Services
• HagDos | PF Services & Consulting
• HagDos | Career Trainings & Skill Development
• HagDos | Loan & Financial Services
• HagDos | e-Services India (Government & Compliance Services)

3. Nature of Services

HagDos provides professional consulting, facilitation, documentation, training, and technology-based services. Many services involve:

• Allocation of professional resources
• Administrative and documentation work
• Government or third-party portal processing

Once a service is initiated, operational costs and efforts are incurred.

4. Cancellation Policy

4.1 Cancellation by Client

• Clients may request cancellation before service processing has started.
• Cancellation requests must be submitted in writing through official HagDos email channels.
• If processing has already begun, cancellation may not be possible.

4.2 Cancellation by HagDos

HagDos reserves the right to cancel or discontinue a service if:

• Incorrect, false, or misleading information is provided
• Required documents are not submitted within a reasonable time
• Legal, regulatory, or compliance issues arise
• Service delivery becomes impossible due to external factors

5. Refund Policy (General Rules)

6. HagDos | PF Services & Consulting – 100% Refund Policy

HagDos follows a fair and customer-focused refund policy for PF services.

No refund will be provided if failure or delay occurs due to:

• Incorrect, incomplete, or fake documents submitted by the client
• Lack of cooperation or delayed response from the client
• Decisions, rejections, or delays by EPFO or government authorities

7. HagDos | e-Services India – Conditional Refund Policy

For services under HagDos | e-Services India:

• If HagDos is unable to complete the requested service due to internal processing limitations, or
• If the service cannot be resolved despite proper documentation

Once government fees or portal charges are paid, those amounts are non-refundable under any circumstances.

8. Training & Program Fees

• Fees paid for training programs, workshops, or courses are non-refundable once the program has started.
• If a program is cancelled by HagDos, eligible refunds may be processed as per internal review.

9. No Guarantee of Approval

10. Refund Request Procedure

To request a refund (if applicable):

1. Submit a written request from your registered email ID
2. Mention service details and reason for the refund request
3. Send the request to:
   Email: info@hagdos.com or legal@hagdos.com

All refund requests are reviewed internally, and HagDos’s decision shall be final.

11. Refund Processing Timeline

• Approved refunds will be processed within 7–15 working days
• Refunds will be credited to the original payment method, where possible
• Bank or payment gateway processing times may vary

12. Chargebacks & Payment Disputes

Initiating chargebacks or disputes without prior communication may result in:

• Immediate suspension of services
• Denial of future service requests

Clients are encouraged to contact HagDos first for resolution.

13. Policy Amendments

HagDos reserves the right to amend or update this Policy at any time. Changes will be effective immediately upon publication on HagDos websites.

14. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of Indian courts.

15. Acceptance of Policy

By making a payment or using any HagDos service, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.